Privacy Policy
Effective date: 18 August 2026
Kitss Digital NZ respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit our website, contact us, use our services or otherwise interact with us.\
We handle personal information in accordance with the Privacy Act 2020 (New Zealand) and the applicable Information Privacy Principles.
1. About This Privacy Policy
We collect information that you provide directly and data automatically gathered when you use our services. This includes:
This Privacy Policy applies to personal information collected by Kitss Digital NZ through:
Our website
Contact and enquiry forms
Service enquiries and consultations
Customer accounts and service interactions
Email, telephone and other communications
Our marketing and business activities
Other interactions with us where personal information is provided
By using our website or providing personal information to us, you acknowledge that your information will be handled as described in this Privacy Policy.
2. Who We Are
Kitss Digital NZ is responsible for the personal information we collect and hold in connection with our business activities.
Kitss Digital NZ
37 Greenhaven Avenue
Opaheke, Auckland 2113
New Zealand
Phone: +64 20 4133 6400
Email: [email protected]
3. What Personal Information We Collect
The type of personal information we collect depends on how you interact with us.
This may include:
Full name
Email address
Phone number
Business name
Job title or role
Business and contact details
Information provided through enquiry or contact forms
Information relating to the services you request or use
Communications between you and Kitss Digital NZ
Billing and transaction information where required
Website and technical information such as IP address, browser type, device information and pages visited
Information you voluntarily provide to us
We aim to collect only information that is reasonably necessary for legitimate business purposes.
4. How We Collect Personal Information
We may collect personal information directly from you when you:
Submit an enquiry through our website
Complete a form
Contact us by email or telephone
Request a consultation
Purchase or use our services
Communicate with our team
Subscribe to our communications
Participate in surveys, campaigns or other business activities
In some circumstances, we may receive personal information from another person or organisation where this is permitted by law.
Where personal information is collected indirectly, we will comply with the applicable requirements of the Privacy Act 2020, including Information Privacy Principle 3A where applicable.
5. Why We Collect and Use Personal Information
We may collect and use personal information to:
Respond to your enquiries
Provide and manage our services
Communicate with you
Prepare proposals, quotes or agreements
Manage customer and business relationships
Process payments and transactions
Provide customer support
Improve our website and services
Understand how visitors use our website
Send relevant business or marketing communications where permitted
Maintain the security and functionality of our systems
Prevent fraud, misuse or security threats
Comply with our legal and regulatory obligations
Perform other activities that are permitted or required by law
We will use personal information for the purpose for which it was collected or for another purpose permitted by the Privacy Act 2020.
6. Marketing Communications
From time to time, we may send you information about our services, updates, resources, events or other business communications.
Where required by law, we will obtain your consent before sending electronic marketing communications.
You can unsubscribe from marketing communications at any time by:
Selecting the unsubscribe option included in the communication
Contacting us directly
Unsubscribing from marketing communications will not prevent us from sending important service-related or administrative communications where we are permitted or required to do so.
7. Cookies and Website Analytics
Our website may use cookies and similar technologies to provide functionality, understand website usage and improve your experience.
These technologies may collect information such as:
IP address
Browser type
Device type
Pages visited
Time spent on pages
Website interactions
Referral information
You can manage cookies through your browser settings. Disabling cookies may affect some website functionality.
Where required, we will provide appropriate information and obtain consent for cookies or similar technologies.
8. How We Protect Your Personal Information
We take reasonable steps to protect personal information against:
Loss
Unauthorised access
Unauthorised disclosure
Unauthorised alteration
Misuse
Other reasonably foreseeable security risks
Depending on the nature of the information and the services involved, our safeguards may include access controls, authentication measures, secure systems, restricted access and appropriate organisational procedures.
While we take reasonable security measures, no electronic storage or transmission system can be guaranteed to be completely secure.
9. Who We May Share Personal Information With
We do not sell or rent your personal information.
We may disclose personal information where reasonably necessary to provide our services or operate our business.
This may include disclosure to:
Technology and software providers
Website and hosting providers
Customer relationship management platforms
Communication and email service providers
Payment and financial service providers
Professional advisers
Contractors and service providers working on our behalf
Government agencies, regulators or law enforcement where required or authorised by law
Other parties where you have authorised us to disclose the information
A purchaser or successor organisation where our business or relevant assets are sold or transferred
Where another organisation processes personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.
10. Overseas Storage and Disclosure
Some of the third-party service providers we use may be based outside New Zealand or may store or process information overseas.
Where personal information is disclosed outside New Zealand, we will take reasonable steps to ensure that the disclosure complies with the requirements of the Privacy Act 2020, including Information Privacy Principle 12 where applicable.
The privacy protections that apply in another country may differ from those in New Zealand. We will take appropriate steps to protect personal information when using overseas service providers.
11. How Long We Keep Personal Information
We retain personal information only for as long as it is reasonably required for the purposes for which it was collected or as required or permitted by law.
The length of time we retain information will depend on factors such as:
The purpose for which the information was collected
Our ongoing relationship with you
Legal and regulatory requirements
Accounting and record-keeping requirements
The need to resolve disputes or enforce agreements
When personal information is no longer required, we will take reasonable steps to securely delete, destroy or de-identify it.
12. Your Right to Access Your Personal Information
Under the Privacy Act 2020, you generally have the right to request access to personal information that we hold about you.
If you would like to know what personal information we hold about you, you can submit a request using the contact details below.
We will process your request in accordance with the Privacy Act 2020.
In certain circumstances, the Act allows us to refuse or limit access to personal information. If we are unable to provide access, we will explain the reasons where we are legally able to do so.
13. Your Right to Correct Your Personal Information
You have the right to request correction of personal information we hold about you if you believe it is inaccurate, incomplete, out of date or misleading.
If you ask us to correct your information, we will consider your request and respond in accordance with the Privacy Act 2020.
If we do not agree to make the requested correction, we will explain the reasons where required and, where appropriate, take reasonable steps to note that you have requested a correction.
14. Privacy Breaches
We take reasonable steps to prevent privacy breaches and to respond appropriately if a breach occurs.
If we become aware of a privacy breach that has caused or is reasonably likely to cause serious harm to an affected individual, we will comply with the notification requirements under the Privacy Act 2020.
This may include notifying the Office of the Privacy Commissioner and affected individuals as required by law.
15. Third-Party Websites
Our website may contain links to websites, applications or services operated by third parties.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
16. Children and Young People
Our services and website are intended primarily for businesses and general users.
We do not knowingly collect personal information from children where such collection is not reasonably necessary for our business activities.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us so that we can review and address the matter.
17. Privacy Complaints
If you have a concern about the way we have collected, used, stored or disclosed your personal information, please contact us first.
We will review your concern and work with you to resolve it where possible.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or applicable legal requirements.
When we make changes, we will publish the updated Privacy Policy on this page and update the Last updated date at the top of the page.
We encourage you to review this page periodically to stay informed about how we handle personal information.
19. Contact Us
If you have any questions about this Privacy Policy, want to request access to your personal information, request a correction, or have a privacy concern, please contact us:
Kitss Digital NZ
37 Greenhaven Avenue
Opaheke, Auckland 2113
New Zealand
Phone: +64 20 4133 6400
Email: [email protected]
We are committed to handling personal information responsibly and in accordance with the Privacy Act 2020 and applicable New Zealand privacy requirements.
© 2026 Kitss.co.nz. All rights reserved.
